Last Updated: August 12, 2026

At Hausing Mexico (“Hausing,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, use our services, communicate with us, or otherwise interact with Hausing.

This Privacy Policy is intended to comply with applicable Mexican data protection legislation, including the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and other applicable regulations.

The entity responsible for the processing of your personal data is:

Hausing Mexico S.A de C.V., operating under the commercial name Hausing Mexico.

For questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Email:  accountmanager@hausingmex.com 

Depending on how you interact with Hausing, we may collect the following categories of personal information:

• Full name
• Email address
• Telephone number
• Contact information
• Account and profile information
• Property preferences and housing requirements
• Information provided through forms, applications, surveys, or communications with us
• Information related to property inquiries, reservations, rentals, or other transactions facilitated through our services
• Payment or billing information, when applicable
• Identification or documentation required to provide certain services, when applicable
• Communications with our customer support or commercial teams
• Technical information such as IP address, browser type, device information, operating system, and website activity
• Cookies and similar tracking technologies
• Any other information you voluntarily provide to us

Where required by law, we will request your express consent before collecting or processing sensitive personal data.

We may process your personal information for purposes including:

• Providing and operating Hausing's services
• Creating and managing user accounts
• Responding to inquiries and requests
• Connecting users with available properties, landlords, property managers, partners, or service providers
• Processing applications, reservations, transactions, or service requests
• Providing customer support
• Communicating with you regarding properties, services, transactions, or your account
• Verifying information and preventing fraud or misuse of our services
• Maintaining the security and functionality of our website and services
• Complying with applicable legal, regulatory, contractual, accounting, and tax obligations

We may also use your information for secondary purposes, including:

• Sending marketing and promotional communications
• Providing personalized recommendations
• Conducting surveys and market research
• Analyzing how users interact with our website and services
• Improving our products, services, marketing, and user experience

Where required by applicable law, you may object to or withdraw your consent for processing related to secondary purposes.

Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand how visitors interact with our services, measure performance, and improve the user experience.

Certain cookies may be essential for the operation of our website, while others may be used for analytics, personalization, or advertising purposes.

Where required by applicable law, users will be provided with appropriate options to manage non-essential cookies.

We may share or transfer personal information when reasonably necessary to operate our services, including with:

• Property owners, landlords, property managers, and accommodation providers
• Service providers and technology vendors
• Payment processors and financial service providers
• Customer support and communications providers
• Analytics, hosting, cybersecurity, and infrastructure providers
• Professional advisers, including legal, accounting, and compliance advisers
• Affiliates or companies within the Hausing corporate group
• Government authorities or other parties when required by applicable law

We require service providers processing personal information on our behalf to protect such information and process it only for authorized purposes.

Where a transfer of personal data requires your consent under applicable Mexican law, we will obtain such consent as required.

Some of our service providers, technology platforms, affiliates, or business partners may be located outside Mexico.

As a result, your personal information may be processed or stored in jurisdictions other than Mexico. When such transfers occur, we will take appropriate measures to protect personal information in accordance with applicable law.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with our legal and contractual obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Hausing implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Under applicable Mexican data protection law, you may have the right to exercise your ARCO rights, including the right to:

• Access your personal data and information regarding its processing;
• Rectify inaccurate or incomplete personal data;
• Cancel your personal data when legally applicable; and
• Object to certain processing of your personal data.

You may also have the right to withdraw previously granted consent, subject to applicable legal limitations.

To exercise any of these rights, please submit a request to:  accountmanager@hausingmex.com 

Your request should include sufficient information to identify you and the right you wish to exercise. We may request additional information or documentation where reasonably necessary to verify your identity and process your request in accordance with applicable law.

If you receive promotional communications from Hausing, you may unsubscribe at any time by using the unsubscribe mechanism included in the communication or by contacting us at  accountmanager@hausingmex.com 

Please note that even if you opt out of marketing communications, we may continue sending communications that are necessary for the operation of your account, transactions, requests, or services.

Our services are not intended for individuals under the age of 18 unless expressly indicated otherwise.

We do not knowingly collect personal information from minors without the authorization required under applicable law. If we become aware that personal information from a minor has been collected improperly, we will take reasonable steps to delete or otherwise appropriately process such information.

Our website or services may contain links to third-party websites, platforms, or services.

Hausing is not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of any third-party services they access.

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or legal obligations.

Any material changes will be communicated through our website or other appropriate means. The date at the top of this Privacy Policy indicates when it was most recently updated.

If you have questions, comments, or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

Hausing Mexico
Email:  accountmanager@hausingmex.com